🚀 Getting Started
How do I sign up?
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Click "Start Free Trial" on the homepage, fill in your company details, and create your admin account. You'll get 7 days free to try all features.
Do I need a credit card for the trial?
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No! Our 7-day free trial requires no credit card. You'll only need to add payment when you decide to continue after the trial.
How do I add my first customer?
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Go to Customers → Click "Add Customer" → Fill in their details → Save. Then create an account for them under Accounts.
Can I import existing customers?
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Currently, customers must be added individually through the interface. Bulk import features are coming soon.
💳 Billing & Payments
What payment methods do you accept?
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We accept all major payment methods through Paystack including mobile money, credit/debit cards, and bank transfers.
When will I be charged?
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You'll be charged at the end of your 7-day trial if you don't cancel. After that, billing is monthly in advance.
Can I change my plan anytime?
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Yes! You can upgrade or downgrade your plan anytime from the Subscription page. Changes take effect immediately.
Do you offer refunds?
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Payments are generally non-refundable, but if you cancel, you retain access until the end of your billing period.
⚙️ Features & Usage
How do I record a collection?
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Go to Collections → Click "Record Collection" → Select customer and account → Enter amount → Select agent → Save. The account balance updates immediately.
Can I send SMS to customers?
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Yes! Go to SMS Center to send messages. You can send to all customers, active accounts, or specific individuals. Each plan includes monthly SMS credits.
How do I manage my agents?
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Go to Agents to add, edit, or remove collection agents. You can set their roles (Agent, Supervisor, or Accountant) and track their performance.
Can I export reports?
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Yes! All reports can be exported to PDF format. Click the "Export PDF" button on any report page.
🔐 Account & Security
How do I reset my password?
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Click "Forgot Password?" on the login page, enter your email, and follow the reset link sent to your inbox. (Admin users only - agents should contact their admin)
Is my data secure?
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Yes! We use industry-standard encryption, secure servers, and regular backups. Your data is protected with multiple layers of security.
Who can access my data?
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Only users you create (admins, supervisors, agents, accountants) can access your data based on their assigned roles and permissions.
Can I delete my account?
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Yes, you can cancel your subscription anytime. You can request account deletion by contacting support at support@susudesk.com
🛠️ Technical Support
What browsers are supported?
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We support all modern browsers: Chrome, Firefox, Safari, and Edge. Mobile browsers are also fully supported.
Can I use it on mobile?
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Yes! SusuDesk is fully responsive and works perfectly on phones and tablets.
What if I encounter an error?
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Contact our support team at support@susudesk.com with a description of the issue and any error messages. We typically respond within 24 hours.
Do you offer training?
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Yes! Check our Documentation page for comprehensive guides. Enterprise plan users also get personalized onboarding support.
📊 Plans & Limits
What's included in each plan?
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Basic: 3 agents, 500 customers, 500 SMS/month. Professional: 10 agents, 2,000 customers, 2,000 SMS/month. Enterprise: Unlimited everything.
What happens if I exceed my limits?
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You'll be prompted to upgrade to a higher plan. Your data remains safe and accessible even if you temporarily exceed limits.
Can I get a custom plan?
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For large organizations with specific needs, contact us at support@susudesk.com to discuss custom solutions.
Do you offer discounts?
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We occasionally offer promotional discounts. Subscribe to our newsletter to stay updated on special offers.